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Database & PeopleSoft Systems Administrator Full-time

de Rimini Street, Inc. São Paulo em São Paulo (Publicado em 05-03-2021)

Job Description:


Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,700 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.


We actively seek a Database and PeopleSoft System Administrator resident in our Brazil or Mexico location.


Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.
Position Summary

The role of the Database and PeopleSoft System Administrator is to provide exceptional remote-based support for mission-critical PeopleSoft applications as part of our global Application Managed Services support team. The position has the responsibility for monitoring, managing, troubleshooting, and supporting multiple PeopleSoft instances for our global clients who use versions 7.x through 9.2.
Essential Duties and Responsibilities:


  • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft infrastructure, and develop an action plan to resolve issues, either directly or through promotion to L4 support

  • Monitor batch processing for failures; initiate an action plan when a failure occurs
    Monitor overall application performance, and make infrastructure or application tuning changes to resolve performance hot spots.

  • Manage promotions as part of the overall change management process

  • Administer application users

  • Manage application security

  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

  • Collaborate with team members in a virtual team environment to extend field experience to different client situations

  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Technical Specifications/Schedules:

  • Actively participate in 24x7x365 on call rotation. Actively participate in 24x5x365 client coverage model. Ability to support US clients, but via IST business hours.


Qualifications/Skills/Experience:

Location

  • Brazil or Mexico

Education:

  • Undergraduate Degree

Experience:

  • Minimum of 6 years relevant hands-on experience as a consultant or production support provider directly with the PeopleSoft infrastructure

  • A track record of successful roles in several PeopleSoft implementation or upgrade projects, or as a production support provider

  • Deep working knowledge and understanding of support business processes
    Competency on multiple patforms

Skills:

  • Expertise in all layers of the PeopleSoft architecture, including app server, web server, load balancers, and database

  • Strong verbal and written communication skills, with the ability to tactfully resolve conflict
    Ability to be persuasive and influence customer relationships in a positive direction

  • Ability to multi task, managing competing priorities and administrative tasks
    Strong capability to read, write, and speak English

Desired Qualifications:

  • Exceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels within the organization

  • Well-developed presentation and communication skills

  • Foster a collaborative, supportive, and "team first" work style

  • Ability to accept change, and scale appropriately with a rapidly growing business

  • Ethical, with highest standards of integrity and accountability

Company Description:


Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will increase 200% by 2023. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $4 billion in maintenance costs since its inception.


Be Treated Like the Best


  • Rimini Street hires only the best ? and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience

  • No bureaucracy, thousand-page rule books or politics ? just everyone working together to build a great company through service excellence and client success

  • Work hard, play hard environment ? Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events

  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation

  • All Rimini Street professionals are encouraged to grow and learn new skills


Accelerating Company Growth


  • Trading on Nasdaq: RMNI since October 2017

  • Added to the US Russell 2000® Index in 2018

  • Over 2,000 active clients, including 100 of the Fortune 500 and Global 100

  • 2019 Q3 revenue results of $69.0 million, up 10% year over year

  • Midpoint full year 2019 revenue guidance of $275 million

  • Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019

  • Launched the global availability of Application Management Services for Salesforce, SAP and Oracle


Recent Industry Recognition


  • Received 34 awards in 2019, including 24 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
  • Honored with two gold Stevie awards for Company of the Year in 2019,
  • The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year


To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.



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